Peace of mind today
lasting value tomorrow

Always with you throughout your mobile device journey, through every unexpected moment and new beginnings.

Privileges that come with signing up1

Certified technicians, genuine parts

Samsung Care+ repair services are performed by certified technicians using genuine Samsung parts. Your Galaxy device is in expert hands and serviced to manufacturer standards.

A Samsung-certified technician repairs a device using genuine Samsung parts. A Samsung-certified technician repairs a device using genuine Samsung parts.

First in line for faster repairs

Samsung Care+ provides priority queue access for walk-in repairs at service centers. Get your Galaxy device diagnosed, repaired and returned to you sooner.2

A Samsung Care+ kiosk showing 'Fast Track' and a 'Check-in' option, helping customers access priority service for faster device repairs. A Samsung Care+ kiosk showing 'Fast Track' and a 'Check-in' option, helping customers access priority service for faster device repairs.

Free pick-up, right at your door

With Samsung Care+ free pick-up and delivery, eligible customers can arrange convenient door-to-door collection and return at no extra charge, without leaving home or the office.

A Samsung Care+ representative collecting a package from a customer at home, highlighting the convenience of free door-to-door pick-up for device repairs. A Samsung Care+ representative collecting a package from a customer at home, highlighting the convenience of free door-to-door pick-up for device repairs.

Care abroad already included

Samsung Care+ gives you access to authorized repair services even when you’re traveling abroad. Eligible Galaxy devices can receive support outside the country of purchase, where the service is available.3

A traveler is greeted by a Samsung Care+ representative, representing repair support for eligible Galaxy devices at home and abroad. A traveler is greeted by a Samsung Care+ representative, representing repair support for eligible Galaxy devices at home and abroad.

Unlimited repairs for accidental damage

With Samsung Care+, there's no limit on the number of repairs covered for accidental damage, such as drops, spills, or cracks.4

A smartphone falls down a flight of stairs, illustrating accidental damage covered by Samsung Care+ and its unlimited repair coverage. A smartphone falls down a flight of stairs, illustrating accidental damage covered by Samsung Care+ and its unlimited repair coverage.

Theft & Loss handled. Data secured

With Samsung Care+ Theft & Loss, you can make a claim for a replacement device if yours is lost or stolen. Samsung Knox Guard can block it after an approved claim to help protect your data.5

Galaxy smartphone left behind on a subway seat illustrates Samsung Care+ Theft & Loss coverage, which protects data and helps replace a stolen or lost device. Galaxy smartphone left behind on a subway seat illustrates Samsung Care+ Theft & Loss coverage, which protects data and helps replace a stolen or lost device.

Here's what's covered

Accidental damage

Get unlimited cover for cracks, drops or spills.4

Rest assured when accidents like screen cracks happen. Rest assured when accidents like screen cracks happen.

Software issues

We’ll check and fix issues if your device isn't running smoothly.

Any software issues your device has will be handled for you. Any software issues your device has will be handled for you.

Certified care

Samsung-certified technicians will fix your device using genuine parts.

Certified technicians conduct repairs. Certified technicians conduct repairs.

Theft & Loss coverage

Add Theft & loss coverage and your Samsung Galaxy device will be replaced if it's lost or stolen.9

A lost device will be reliably replaced. A lost device will be reliably replaced.

Battery replacement

We’ll replace your battery if it’s below 80% capacity.6

A used-up battery will be switched out for a newer one. A used-up battery will be switched out for a newer one.

Care at home & abroad

Enjoy the benefits of Samsung Care+ at home or abroad.3

Access globally established repair centers. Access globally established repair centers.

2 claims in 2 years

Make up to 2 claims within 2 years and save with a low deductible per claim.

A shield representing warranty that covers 2 claims in 2 years. A shield representing warranty that covers 2 claims in 2 years.

Fast repair services

Get your device repaired quickly.

Smartphone and a repair tool, with a sign indicating speed. Smartphone and a repair tool, with a sign indicating speed.

Fast track

As a Samsung Care+ member, enjoy faster repair service without the wait. Simply register and get quick repairs at a service center.2

Immediate repairs without having to wait for your turn. Immediate repairs without having to wait for your turn.

Select your device to find out your coverage details7

Terms & Conditions Privacy policy

How to buy Samsung Care+

You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.

1. Buy with your new purchase

You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.

Buy now
Buy with your new purchase | You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details. Buy with your new purchase | You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.

2. Buy within 30 days of purchase

You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or on the Samsung Care+ website. Go to Samsung Care+ website for more details.

Go to site
Buy within 30 days of purchase | You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or on the Samsung Care+ website. Go to Samsung Care+ website for more details. Buy within 30 days of purchase | You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or on the Samsung Care+ website. Go to Samsung Care+ website for more details.

3. Buy at Samsung Experience Stores

You can buy Samsung Care+ at Samsung Experience Stores when purchasing your new Galaxy device or within 30 days of purchase (available in select stores). Search for nearby Experience Stores.

Search nearby
Buy at Samsung Experience Stores | You can buy Samsung Care+ at Samsung Experience Stores when purchasing your new Galaxy device or within 30 days of purchase (available in select stores). Search for nearby Experience Stores. Buy at Samsung Experience Stores | You can buy Samsung Care+ at Samsung Experience Stores when purchasing your new Galaxy device or within 30 days of purchase (available in select stores). Search for nearby Experience Stores.

4. Buy on insurance providers' websites

You can buy Samsung Care+ by visiting an insurance provider's website. Visit an insurance provider's website for more details.

Go to site
Buy on insurance providers' websites | You can buy Samsung Care+ by visiting an insurance provider's website. Visit an insurance provider's website for more details. Buy on insurance providers' websites | You can buy Samsung Care+ by visiting an insurance provider's website. Visit an insurance provider's website for more details.

Instant access from your device

Samsung Care+ is now directly integrated into Settings.
Simply log in with your Samsung Account to view coverage plans or an IMEI entry.
Sign up in just one touch to keep your Galaxy protected.

Step 1
Go to ‘Warranty and care’ in Settings

Tap the option for 'Warranty and care' to check your Samsung Care+ eligibility.

Step 1 Go to ‘Warranty and care’ in Settings Step 1 Go to ‘Warranty and care’ in Settings

Step 2
Tap ‘Get Protection’ to enroll8

View Samsung Care+ coverage for your current device and see how long you have left to enroll a new one.

Step 2 Tap ‘Get Protection’ to enroll Step 2 Tap ‘Get Protection’ to enroll

Step 3
Review terms and choose your plan1

Review and compare your options to select a coverage plan that best fits your needs.

Step 3 Review terms and choose your plan Step 3 Review terms and choose your plan

Already a Samsung Care+ member? Sign in to view your plan.

Check my Samsung Care+

How to claim your benefits

Simply follow the steps below.

Step 1
Accidental damage happens

Dropped your device and the screen is shattered? No worries.

Accidental damage happens Accidental damage happens

Step 2
Submit a claim

If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.

Submit a claim Submit a claim

Step 3
Get quick repairs

Visit the nearest Samsung Authorizes Service Centre for fast repairs, or request a professional to come to you.

Get quick repairs Get quick repairs

Step 4
Pay easily with a discount

Enjoy a 50% discount on repairs applied on-site — no extra paperwork needed.

Pay easily with a discount Pay easily with a discount

Contact us

Tel. 03 9078 4999
Email. cs.my@careplus.co
Mon – Sun 9:00 – 18:00
(including public holiday)

Make a claim or check your plan, go to
https://my.careplus.co/↗

Frequently Asked Questions

  • 1. What is Samsung Care+?

    Samsung Care+ aims to provide you with a suite of premium value-added services so that your Samsung Galaxy device can stay in tip-top condition at your convenience.

    Services include:
    • 50% savings on out-of-warranty repairs (up to 2 times for a 24-month policy)
    • Service support at your doorstep (up to 2 times for a 24-month policy)
    • Diagnostic device checks
    • Hassle-free data transfer
    • 24/7 remote support (via Samsung Hotline and Live Chat)
    • 12-month extended warranty for Samsung Care+ (24 months)

  • Your coverage is provided by Assurant General Insurance Limited, which is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

  • In most cases, we will provide you with an instant decision when you log your claim online. In some circumstances, we may need longer to complete the assessment. Where this is the case, we will aim to inform you of our decision within 2 working days. If we need any further details, we will contact you using the details provided.

  • 9. What am I not covered for?

    Some of the key exclusions of Samsung Care+ are as follows.

    • Loss of your device
    • Theft where you have not purchased this level of cover
    • Not taking care of your device
    • Cosmetic damage
    Please refer to the terms and conditions for a full list of exclusions under this policy.

  • Yes, your device is covered wherever you take it once your claim has been accepted. If your device is damaged or stolen (where theft cover applies) while you’re abroad, we’ll arrange for it to be repaired or replaced when you’re back in the UK.

  • You can visit https://my.careplus.co↗ or call 03 9078 4999.
    • You can choose to have it picked up from your location or go to any Samsung Authorized Service Center to deliver your insured Samsung device.
    • We will get your insured Samsung device repaired through our nationwide network of Samsung Authorized Service Center.

  • If your device can't be repaired, then we will provide a replacement. Under the terms and conditions of your policy, we will always try to provide a device with the same color and specification as the device we've replaced, but sometimes this isn’t possible due to stock availability. The replacement will be a remanufactured, not a brand-new device. Deliveries of devices will be made by courier and need to be signed for. You will receive an email or a text message from our courier confirming your delivery details.
  • Device and screen images simulated for illustrative purposes.
  • Terms and conditions apply.
    Samsung Care+ coverage, service type and promotion details may vary by country/region and a deductible (service fee) may apply.
    To be eligible for a Samsung Care+ promotion benefit, registration may be required.
  • Contains AI-generated images with post-editing applied.

  1. Samsung Care+ availability, coverage, services, eligibility and pricing vary by country/region and a deductible (service fee) may apply.
  2. Available only in select stores and regions. Not all locations offer this service. Please use the store locator or contact your nearest store for availability.
  3. When in need of Samsung Care+ services during your travel, contact the visiting country/region's local customer services center in advance for Samsung Care+ availability.
  4. Additional restrictions and service fees (or deductibles) may apply. Repair eligibility is subject to change. Please see plan terms and conditions for full coverage details.
  5. Theft & Loss coverage requires activation of Samsung Knox Guard and is subject to a claim limit per year. Please see plan terms and conditions for full coverage details.
  6. Battery replacement subject to diagnostics testing confirming 79% or less battery capacity.
  7. Please refer to approximate service fees at https://www.samsung.com/my/support/repair-cost/. Samsung Care+ prices are subject to change without notice.
  8. Samsung Care+ enrollment information is only available in countries where the service is sold. Available services may vary by country and One UI version. Warranty information is available for devices linked to your Samsung account.
  9. Theft & Loss services are only available for smartphones.