- Incentivized review
Worst tv ive ever ordered. Never even got to use it. Tv was delivered with a smashed screen. Tried to file a claim with ups. Was not able to. Ups would not allow me to file a claim. Called samsung. Spoke with someone who did not speak English well. Finally got to the point after being passed around to different people to get the answer I was looking for. Would not send a new one. Would not send a repair guy. Has to ship back. Missed the windows to return the TV. Now I have a smashed in TV that I can't use from...
We’re very sorry to hear your TV arrived with damage upon opening and setup. Even when a TV is double-boxed and the outer packaging appears intact, damage can still occur during transit if the unit isn’t kept upright or handled properly - such as being laid flat or tilted during delivery. If your TV was ordered directly from Samsung.com and the damage occurred during delivery, you can initiate a return on our website by selecting Support (upper right corner) or by scrolling to the bottom of the home page and clicking Order Support. For order-related questions, please call 1-855-726-8721. For product-related support, contact us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun)or reach a LiveChat agent through the Support link on our website. ~ Samsung Specialist