- Incentivized review
I got the tv home and next day after having it professionally installed my screen had a black mark on it. No matter what I was watching it was there. I turned it on and off multiple times until finally it worked to make it dissapear. Less than one week later, I turned on the TV and the screen was black without being g able to click on home or back buttons, it remained black but there was something playing in the background. I had to physically unplug the TV to be able to have it turn on normally again. For a new TV that i...
Hi Evelina, Thank you for sharing your review. We are sorry to hear about the difficulties you’ve experienced with your R95H TV. We appreciate you giving us the opportunity to make things right and thank you for your patience throughout the inconvenience of an exchange. If you have any questions or need assistance with your new unit, we’re here to help – please don’t hesitate to reach out to us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM –6 PM Sat – Sun) over the phone or via text 24/7. ~ Samsung Ambassador