I bought a $32,000 TV as a birthday gift for my wife, and when it came time to install it, the installer told me that the mount wasn’t suitable and advised me to buy another one. I bought it, but when I went to install it, the screen was broken. It was a terrible experience; I’m very frustrated by what happened and am urgently awaiting a solution.
Hi there, We’re sorry to hear that your TV arrived with damage. While every unit is packaged carefully for transit, incidents can still occur during handling and delivery. Please reach out to our support team as soon as possible so we can review your case and guide you through the steps to get this resolved quickly. At your earliest convenience, please contact us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for: • Live Chat • Manuals, Software, & Warranty Info • Creating a Service ticket ~ Samsung Specialist