The product itself is pretty incredible, the OLED and deep rich colors and perfect blacks is absolutely stunning. It left a big impression to everybody that saw it. However, it broke! The screen shut off mid-use and wouldn't turn back on. I could still hear the sounds and navigate the menu using the Smart Things app and could see the LED in the back change colors, but the screen wouldn't turn on at all. I had to return it and order another. Hopefully it works this time.
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you had to exchange this product for a new one. If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)