The washing machine installation was handled very poorly. During the process, the installers dragged the machine carelessly through a narrow laundry room entrance, causing visible scratches and dents on the washing machine itself. Despite my warning about the tight space, they ignored it and damaged both the appliance and the surrounding wooden door frame and trims. This careless handling caused unnecessary damage to a brand-new washing machine and my home. I expected a professional installation, but the lack of care and a...
Greetings, It’s completely understandable to feel disappointed after welcoming a brand-new appliance into your home, only to have it damaged during installation—impacting not just the machine, but also your space, which we fully recognize deserves the utmost care and respect. Let us help clarify how these situations are typically handled. Installation services are often carried out by third-party companies coordinated through the retailer, and this is also the case with Samsung products. As such, the product’s limited warranty does not cover any damage that occurs during installation. We recommend contacting the company that performed the installation directly, as they are in the best position to address and resolve the matter. We truly appreciate you sharing your experience, as feedback like yours is vital in helping our partners uphold the standards customers expect when it comes to care and professionalism. If you need assistance with the washing machine itself, we’re here to help. Please feel free to reach out to us through any of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150436489 to help our team pull up your information. Leo