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Akamai
Bespoke Ultra Capacity Front Load Washer and Electric Dryer in Brushed Black $2,798.00
F-1657834084068
Total
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Reviews

Bespoke Ultra Capacity Front Load Washer and Electric Dryer in Brushed Black

4.5

Recommended by 91% of customers.

Features4.7
Performance4.5
Design4.6
Value4.4
AI Functionality4.5
AI review summary icon

AI review summary for Bespoke Ultra Capacity Front Load Washer and Electric Dryer in Brushed Black

  • Customers praise outstanding cleaning results and efficiency, with large capacity handling bigger loads effectively
  • Many highlight smart app control and AI automation that learns habits and optimizes cycles remotely
  • Reviewers consistently commend exceptionally quiet operation and sleek, modern aesthetic as key strengths
  • Some report occasional drying issues or water leakage, often linked to installation rather than defects
  • Overall, most customers strongly recommend these appliances for transformative laundry performance and technology

AI-generated from customer ratings & reviews, and may include incentivized reviews.

1,241 Reviews
Filters (0)1,241 Reviews
  1. GHKSKSH
    1
    Reviewed in the PIKE ROAD, AL
    1

    The washing machine installation was handled very poorly. During the process, the installers dragged the machine carelessly through a narrow laundry room entrance, causing visible scratches and dents on the washing machine itself. Despite my warning about the tight space, they ignored it and damaged both the appliance and the surrounding wooden door frame and trims. This careless handling caused unnecessary damage to a brand-new washing machine and my home. I expected a professional installation, but the lack of care and a...

    Helpful?
    Value
    1
    Performance
    1
    Design
    1
    Features
    1
    Response from Samsung:

    Samsung Care

    Greetings, It’s completely understandable to feel disappointed after welcoming a brand-new appliance into your home, only to have it damaged during installation—impacting not just the machine, but also your space, which we fully recognize deserves the utmost care and respect. Let us help clarify how these situations are typically handled. Installation services are often carried out by third-party companies coordinated through the retailer, and this is also the case with Samsung products. As such, the product’s limited warranty does not cover any damage that occurs during installation. We recommend contacting the company that performed the installation directly, as they are in the best position to address and resolve the matter. We truly appreciate you sharing your experience, as feedback like yours is vital in helping our partners uphold the standards customers expect when it comes to care and professionalism. If you need assistance with the washing machine itself, we’re here to help. Please feel free to reach out to us through any of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150436489 to help our team pull up your information. Leo

  2. Samsung Fan
    • Incentivized review
    5
    Reviewed in the Avondale, AZ
    5

    I was skeptical of how easy to use this unit would be without the multitude of dials and buttons on a typical dryer but I found that the smart dial and selector not only provides just as many options as the standard dryer configuration but provides more. With the number of added settings that can be added through the options menu, the ease of configuration with the SmartThings app, and the AI sense feeding it data from the washing machine, it has made the laundry simpler. This device has made laundry much simpler and faster...

    I recommended this product.
    Helpful?
    Value
    5
    Performance
    5
    Design
    5
    Features
    5
  3. Dhampire
    5
    Reviewed in the Avondale, AZ
    5

    I was skeptical of how easy to use this unit would be without the multitude of dials and buttons on a typical dryer but I found that the smart dial and selector not only provides just as many options as the standard dryer configuration but provides more. With the number of added settings that can be added through the options menu, the ease of configuration with the SmartThings app, and the AI sense feeding it data from the washing machine, it has made the laundry simpler. This device has made laundry much simpler and faster...

    Helpful?
    Value
    5
    Performance
    5
    Design
    5
    Features
    5
  4. Samsung Fan
    • Incentivized review
    5
    Reviewed in the Avondale, AZ
    5

    I wasn't sure I'd love the single dial versus the traditional washer configuruation of multiple dials and buttons but owning this has changed my mind and I do love this panel layout. There are all manner of different load and fabric configurations that can be chosen from the options menu and it can be further refined to your tastes through the side buttons or the SmartThings app. The added communication with the companion dryer, sending it's load information and automatically configuring for the last dryer cycle, makes this...

    I recommended this product.
    Helpful?
    Value
    5
    Performance
    5
    Design
    5
    Features
    5
  5. ENTPNR
    • Incentivized review
    2
    2

    you cannot see the controls! almost impossible to find, almost invisible until you hit the power button. on the dryer, they don’t light up at all, not a defect that’s a confirmed design feature. at any price point, you should be able to easily and instinctively see the controls, this is inexcusable. do they not market testes new designs? our last generation, samsung washer and dryer are great, big logical controls, angled up at the user, and everything lights up. this is a deal killer for me and i do not buy recommendation....

    Helpful?
    Value
    1
    Performance
    5
    Design
    1
    Features
    3
    Response from Samsung:

    Samsung Care

    Hi there, Your observation about your dryer is greatly valued. It would be awesome if you could give us just a few more details and we would like to see how we could assist. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145147748), which will help our team pull up your information. Have a great day. Melardo

  6. Priscilla
    • Incentivized review
    5
    Reviewed in the Florida
    5

    i have purchased the washer and dryer set and our family loves it. it is so easy to use my 12 year old does his own laundry! he loves the fact that he can use his smart phone to turn it on and see how much time is left. i also like the option for them to be stacked up on top of another so that you have extra space which is a plus, because who doesn’t like extra space. also i like all the features that it has, it tells you on your smart device all the machines features,cleaning maintenance. also like that it tells you how mu...

    Helpful?
    Value
    5
    Performance
    5
    Design
    5
    Features
    5